Privacy policy

Privacy Policy for Spogmai

At Spogmai, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how your data is collected, used, and safeguarded when you visit or make a purchase from our store.

Information We Collect

  • Personal Information: Full name, shipping address, billing address, phone/WhatsApp number, and email address provided during checkout or account creation.

  • Order Details: Items purchased, order history, and payment method details. Payment card details are processed directly through secure third-party payment gateways and are never stored on our servers.

  • Device & Browsing Data: IP address, browser type, time zone, cookies, and interactions with store pages to optimize website performance and user experience.

How We Use Your Information

  • Fulfilling and delivering orders, processing transactions, and sending order confirmation updates.

  • Communicating with you regarding tracking updates, customer support inquiries, and product questions.

  • Screening orders for potential fraud or unauthorized activity.

  • Providing updates on new skincare launches, special offers, and promotions (only if you have opted in).

  • Improving site layout, product recommendations, and overall shopping experience.

Sharing Your Information

Your personal data is never sold or rented to third parties. We share information only with trusted service partners strictly necessary to operate the business:

  • Logistics & Couriers: Sharing delivery address and contact numbers to fulfill doorstep shipments.

  • Payment Processors: Secure gateway providers to authorize and process transactions.

  • Platform & Analytics: E-commerce hosting and analytics tools to monitor site traffic and reliability.

  • Legal Compliance: Disclosing details only when required by applicable laws, regulations, or legal requests.

Cookies & Tracking

  • We use cookies to remember cart contents, maintain session preferences, and understand site interaction.

  • You can disable cookies through your web browser settings, though certain checkout features may not function properly without them.

Data Security

  • Standard SSL encryption and security protocols are maintained across our platform to prevent unauthorized access, alteration, or disclosure of customer data.

Your Rights

  • You may request access to the personal data held about you, ask for corrections, or request deletion of your personal account by contacting support.