Shipping policy

Shipping Policy for Spogmai

At Spogmai, we strive to deliver your skincare essentials safely, quickly, and efficiently to your doorstep across Pakistan.

Order Processing & Confirmation

  • Orders are verified and processed within 24 to 48 business hours (Monday through Saturday, excluding public holidays).

  • Once your order is placed, an automated confirmation message/email will be sent. For Cash on Delivery (COD) orders, a quick WhatsApp or phone verification may be required prior to dispatch.

Delivery Timelines

  • Major Cities (Lahore, Karachi, Islamabad, Rawalpindi): 2–4 business days after dispatch.

  • Other Cities & Nationwide Outskirts: 3–6 business days after dispatch.

  • Note: Delivery times are estimates and may experience slight delays during sales events, peak holiday seasons, severe weather, or unforeseen courier transit issues.

Shipping Charges

  • Standard Delivery: Flat delivery fee of [e.g., Rs. 200 - 250] applies nationwide on standard orders.

  • Free Shipping: Available on all orders above [e.g., Rs. 2,999 / Rs. 3,500].

  • Any applicable shipping charges are clearly displayed at checkout before order finalization.

Order Tracking

  • Once your parcel is handed over to our courier partner (such as TCS, Trax, Call Courier, or Leopards), you will receive an SMS or email containing your tracking ID.

  • Use the provided tracking link to check live updates on your parcel's transit status.

Payment Methods at Delivery

  • Cash on Delivery (COD): Available for delivery across most serviceable areas in Pakistan. Please keep the exact amount ready upon delivery.

  • Prepaid Options: Bank Transfer, Debit/Credit Card, EasyPaisa, or JazzCash (processed securely at checkout).

Delivery Attempts & Address Accuracy

  • Couriers will attempt delivery up to 2 times. If the customer is unreachable or the address is incorrect, the parcel will be marked as returned to origin (RTO).

  • Please ensure your shipping address, house number, nearby landmark, and active WhatsApp/mobile numbers are accurate during checkout to prevent failed deliveries.

Damaged or Tampered Shipments

  • If the outer flyer/packaging appears severely torn or opened, refuse to accept the parcel from the courier rider immediately.

  • If received, contact our support team within 24 hours with clear photos and an unboxing video to initiate an immediate replacement.