Refund policy

Return & Refund Policy for Spogmai

At Spogmai, customer satisfaction is our top priority. Because our skincare and beauty products are for personal care and hygiene, specific guidelines apply to returns, exchanges, and refunds.

Return Window

  • Requests for returns or replacements must be initiated within 7 days of delivery.

  • Requests submitted after 7 days cannot be processed.

Eligibility Criteria To be eligible for a return or replacement, items must meet the following conditions:

  • The item must be unused, unopened, and in its original packaging with all seals intact.

  • Proof of purchase (order confirmation email, invoice, or receipt) is required.

  • Items damaged in transit, defective, or incorrect upon delivery qualify for replacement or refund.

  • Opened, tested, or partially used skincare items are non-returnable due to hygiene and health regulations.

Damaged, Defective, or Incorrect Items

  • Inspect your order upon arrival.

  • If your product is damaged, leaking, broken, or incorrect, contact us within 48 hours of receipt at [support@spogmai.com / your WhatsApp number].

  • Provide your order number along with clear photos or an unboxing video showing the issue and shipping label.

  • We will dispatch a replacement or issue a full refund at no additional cost.

Return Process

  1. Submit Request: Contact support with your order number, reason for return, and required photo/video evidence.

  2. Review & Approval: Our team reviews and responds within 24–48 hours.

  3. Return Shipment: Once approved, instructions for return dispatch or courier pickup will be shared.

Refunds

  • Once the returned package is received and inspected at our facility, an email confirmation will be sent regarding the approval or rejection of the refund.

  • Approved Refunds: Credited to the original method of payment (bank transfer, card, or original gateway) within 5–7 business days.

  • Cash on Delivery (COD) Orders: Refunds are processed via bank transfer or digital wallet (e.g., EasyPaisa/JazzCash) once account details are provided.

  • Shipping charges are non-refundable unless the return is due to an error on our part (damaged/wrong product).